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Terms & Conditions:

1. Acceptance of the Use of Access Front IT Terms and Conditions

  • Your access to and use of Access Front IT is subject exclusively to these Terms and Conditions. You will not use the Website for any purpose that is unlawful or prohibited by these Terms and Conditions. By using the Website, you are fully accepting the terms, conditions and disclaimers contained in this notice. If you do not accept these Terms and Conditions, you must immediately stop using the Website.

2. Advice

The contents of the Access Front IT website do not constitute advice and should not be relied upon in making or refraining from making any decision.

3. Change of Use

Access Front IT reserves the right to:

  • Change or remove (temporarily or permanently) the Website or any part of it without notice and you confirm that Access Front IT shall not be liable to you for any such change or removal and change these Terms and Conditions at any time, and your continued use of the Website following any changes shall be deemed to be your acceptance of such change.
  • Links to Third Party Websites
  • Access Front IT Website may include links to third-party websites that are controlled and maintained by others. Any link to other websites is not an endorsement of such websites and you acknowledge and agree that we are not responsible for the content, accuracy or availability of any such sites.

4. Copyright

  • All copyright, trademarks and all other intellectual property rights on the Website and its content (including without limitation the Website design, text, graphics and all software and source codes connected with the Website) are owned by or licensed to Access Front IT or otherwise used Access Front IT as permitted by law.
  • In accessing the Website, you agree that you will access the content solely for your personal, non-commercial use. None of the content may be downloaded, copied, reproduced, transmitted, stored, sold or distributed without the prior written consent of the copyright holder. This excludes the downloading, copying and/or printing of pages of the Website for personal, non-commercial home use only.

5. Disclaimers and Limitation of Liability

  • The Website is provided on an AS IS and AS AVAILABLE basis without any representation or endorsement made and without warranty of any kind whether express or implied, including but not limited to the implied warranties of satisfactory quality, fitness for a particular purpose, non-infringement, compatibility, security and accuracy.
  • To the extent permitted by law, Access Front IT will not be liable for any indirect or consequential loss or damage whatever (including without limitation loss of business, opportunity, data, or profits) arising out of or in connection with the use of the Website.
  • Access Front IT makes no warranty that the functionality of the Website will be uninterrupted or error-free, that defects will be corrected or that the Website or the server that makes it available are free of viruses or anything else which may be harmful or destructive.
  • Nothing in these Terms and Conditions shall be construed to exclude or limit the liability of Access Front IT for death or personal injury because of the negligence of Access Front IT or that of its employees or agents.

6. Indemnity

  • You agree to indemnify and hold Access Front IT and its employees and agents harmless from and against all liabilities, legal fees, damages, losses, costs and other expenses in relation to any claims or actions brought against Access Front I.T arising out of any breach by you of these Terms and Conditions or other liabilities arising out of your use of this Website.

7. Severance

  • If any of these Terms and Conditions should be determined to be invalid, illegal or unenforceable for any reason by any court of competent jurisdiction then such Term or Condition shall be severed, and the remaining Terms and Conditions shall survive and remain in full force and effect and continue to be binding and enforceable.

8. Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the law of South Africa, and you hereby submit to the exclusive jurisdiction of the South African courts.

9. SMS/Whatsapp Notifications

  • We may use your cellphone number for the exclusive purpose of transactional updates with regard to the delivery or collection of orders you place on our website. We will not contact you via SMS/Whatsapp related to any marketing matter.
  • By using and accessing this Website, the user guarantees and warrants that:
  • all registration information you submit will be true, accurate, current, and complete.
  • you will maintain the accuracy of such information and promptly update such information when necessary.
  • You have the legal capacity to agree to comply with the Terms and Conditions.
  • You are not a minor; if you are not legally permitted to enter into a binding agreement, then you may use the Website only with the supervision and permission of your parent or legal guardian. If your parent or legal guardian supervises you and gives his / her permission and consent, then such person agrees to be bound to these Terms and Conditions and to be liable and responsible for you and all your obligations under these Terms and Conditions.
  • You will not use the Website for any illegal or unauthorized purpose.
  • you will not in any way use any device, software or other instrument to interfere or attempt to interfere with the proper working of the Website; and
  • Your use of the Website will not violate any law or regulation and you will not use the Website to distribute material, which is defamatory, offensive, contains or amounts to hate speech or is otherwise unlawful.

 

Terms & Conditions of Sale:

Stock Levels & Pricing:

  • While we strive to carry a large selection of products on our website, we do not currently own a walk-in store to purchase items. Thus, not all products advertised on our website are held physically as stock on our premises (unless otherwise stated on the website) and are ordered from various suppliers as orders are placed. However, just because we don’t hold all products onsite doesn’t mean you will wait any longer for your product than if it were in stock with us physically! Unless we must backorder a product down from supplier’s branches in other provinces, if a product is in stock with suppliers in Cape Town, then we are able to collect the product/s from our suppliers within an hour or at the latest within the same day once payment has cleared and have your parcel shipped to you at the courier’s earliest convenience nationwide.
  • Whilst every effort is made to ensure that stock levels and pricing information is as up-to-date and as accurate as humanely possible, occasionally it may occur that items that show as in stock, are sold out either with Access Front IT or our Suppliers or a price may update during this time. Although these situations are rare and far between, to avoid disappointment we highly recommend that you contact us via any of our contact methods to inquire about stock availability on the product that you would like to purchase before making a purchase whether it says in stock or not just to be 100% sure. We shall make all reasonable efforts to accurately reflect the description, availability, purchase price and delivery charges of Goods on the Website. However, should there be any errors of whatsoever nature on the Website (which are not due to our gross negligence), we shall not be liable for any loss, claim or expense relating to a transaction based on any error, save – in the case of any incorrect purchase price – to the extent of refunding you for any amount already paid, or otherwise as set out in the Returns Policy.
  • Prices are subject to change without prior notice as and when required and are usually linked to changes in the Rand Dollar exchange rate or supply & Demand, Other Variables beyond our control may also play a part in price changes as well.
  • We reserve the right to cancel any special order without notice. This is regardless of any communication from Access Front IT stating that your order or payment has been confirmed. You will receive an email, call, WhatsApp or SMS if the order was cancelled and as soon as possible thereafter, refunding you for the amount paid.
  • Product images on the website are for illustrative purposes only and may differ from the actual product in some circumstances. 
  • All Quotations or sales orders are valid for a period of 24 hours only or until stocks last. The stock is sold on a first come first served basis. Payment for any order must be made upfront and must be reflected in our account/s before we proceed to process your order and your product is deemed secure.
  • Any pricing whether it be on a Quote or on our website is always VAT-inclusive unless otherwise stated in writing.

 

Special deals:

  • Special Deals will be available from time to time and last for a certain amount of time only. Special Deals have a stock limit and may expire earlier than advertised if stock runs out.
  • Special Deal quantities are limited and as such, after a Special Deal is sold out, those Goods may be available on the Website at their normal selling prices (but no longer as a Special Deal).
  • We do not guarantee a specific saving. The extent of the Special Deal or discount is at the sole discretion of Access Front IT
  • Only one of each Special Deal Item may be purchased per customer
  • Adding a Special Deal to your cart or completing your order for a Special Deal without paying for it, does not reserve the item for you. Access Front IT must receive payment from you within 24 hours of you placing your order for a Special Deal either via EFT or via the online shop, otherwise we reserve the right to cancel your order.

 

Ordering Process:

  • Until our Online store is operational, orders may be done by email to marc@accessfrontit.co.za or by phone @ 0769958036. Orders placed on weekends or public holidays (non-working days) are processed on the next business day.

 

Stock availability Terminology:

  • In stock at Access Front IT: Products are in stock with us at our premises ready to be shipped/couriered.
  • In stock with Suppliers: Products are in stock with our suppliers at their warehouses in Cape Town.
  • Out of stock: No stock is available either with Access Front I.T. or at our Suppliers. 
  • Available on backorder: This has 2 possible meanings. Either a product is not in stock with us or our suppliers at all and is available on backorder on special request which may take a few weeks to arrive from distributors. Alternatively, a product is in fact available from one of the supplier’s branches in other provinces and can be back ordered to the Cape Town branch of the respective supplier which will have an ETA of 2-4 days. This excludes the time frame needed to deliver the products to the client, which may be an additional 1-4 days depending on the area of delivery.
  • Please always contact us to make sure whether a said product is out of stock, even if it shows itself to be out of stock. As discussed previously, while we try to make sure all info is up to date, this is not always 100% possible to achieve.

 

Please note that we will only start the processing of your order or release any products once we are satisfied that the funds have cleared into our bank account or into our Pay fast account, whichever method of payment was used. Payment must take place within 24 hours of placing the order or we reserve the right to cancel the order or update it if pricing has changed. 

Payment Options:

  • Payment for Goods, for sale by Access Front IT can be made via the following channels:
  • Payfast – Instant EFT (we recommend using this option for the quickest processing of your order)
  • Pay via your Credit or Debit card. No proof of payment is required and no long waiting periods for payments to clear. Orders placed are confirmed and processed without delay, during business hours. Safer, convenient & faster processing! Card transactions will be acquired for Access Front IT via Pay Fast, who is the approved payment gateway for all South Africans Acquiring Banks. Pay Fast or any other Gateway using the strictest form of encryption, namely secure socket layer 3 (SSL3) and no card details are stored on the website.

 

1. Electronic Funds Transfer (EFT) or Bank Deposit

This is our 1st method of payment if you choose not to use the website’s online payment system. Please note, we have to wait for funds to clear before we can process your order which may be the same day or up to 3 days in some circumstances unless an instant EFT was done and even then, it might take a while to reflect in our account/s depending on which bank your transfer was done.

Email us with what you would like to purchase, Once the deposit or transfer has been made, please email the proof of payment and what you would like to order to info@accessfrontit.co.za. If you pay via direct bank deposit or electronic funds transfer, payment must be made within 1 day of placing your order. Please wait for our confirmation email to confirm the availability of stock before making payment!

 

 *Please note that we do not accept cash on delivery methods of payment currently.

 

Banking details:

FNB:                                                                                

Account Name: Marc Le Roux

Account No: 62823991890

Account Type: Easy Account

Branch: Tygervalley

Branch Code: 220323

STANDARD BANK

Account No: 373811772

Account Type: Savings

Branch: Milnerton

Branch Code: 51001

 

2. Credit Card

Payment via Credit Card on accessfrontit.co.za is 100% safe! All credit card transactions are 128-bit Secure Socket Layers (SSL) encrypted. accessfrontit.co.za does not keep or have access to any credit card details from anyone!

 

Warranty:

Individual Computer peripheral warranties will be dependent on our suppliers and the respective product in question.

 

Please note:

*Credit and refunds can only be issued for faulty and unwanted products within a maximum of 7 working days from the date of invoicing, after the 7 day window has expired, then it will be processed as a warranty claim.  Products that are returned without complete and undamaged packaging (boxes and supporting documents, cables and accessories included) will not be eligible for credit. Please ensure that products are returned to us as close to their original condition as possible to assist us in processing credits and refunds when required. Damaged or broken products caused due to user negligence will not be eligible for any sort of refund or repair as this will void the warranty, unfortunately.


⦁ Instant swap outs can only be done within 7 days from date of invoice.

⦁ Swap out will only be approved if product is returned with full original packaging
and all supporting documents included.

⦁ Swap out terms are based on replacement stock availability.

⦁ Please note: Final warranty replacements, refund or repair decisions are at the sole discretion of the supplier/s and their distributors and not made by Access Front IT in any way, shape or form whatsoever. Access Front IT holds no control in the outcome of any decision regarding this matter whatsoever.

⦁ Warranty checks can take up to 21 business days to process and resolve, but usually resolved much faster.

⦁ If a refund is requested, credit requests can take up to a maximum of 14 business days to process.

⦁ All refund requests are processed and payable on a FRIDAY only.

    These are unfortunate delays beyond our control, and we kindly ask that you remain patient during the warranty/returns process while we resolve the situation at hand. We will always try to do our best to speed things up from our side when and if possible, to resolve the situation in a quicker manner whatever the case may be.

    1. All components or other products sold by Access Front IT carry their respective component warranties set out by our suppliers which usually are at the very least 1 year from date of purchase. In some situations, components carry a warranty period of less than 1 year or greater than 1 year and we will honour these warranties as well. Please note that the manufacturer’s guarantee excludes normal wear and tear.

    2. Products which are found to be used for the purposes of cryptocurrency mining shall have a limited warranty for a maximum of 3 months or be deemed void of warranty. Products returned within the manufacturer’s warranty period but are deemed to have been used for mining may not be covered by the manufacturer’s warranty. The final decision lies with the manufacturer and is not made by us in any way, shape or form regarding this matter.

    3. A component that has been damaged due to negligence, mishandling, lightning strikes, or power surges will be declared void of warranty. It is up to the client to ensure their PCs and any components are protected with power surge protection and financially insured in the event of such occurrences occurring. This includes components that have been installed incorrectly by a party other than an Access Front IT employee, components that have been dropped after purchase, components that have liquid damage, components that have been exposed to excess dirt and heat, components that have been overclocked or forced to perform beyond their normal operating standard as set out by the manufacturer, and components that have been physically abused in any way.

    4. Goods returned in opened packaging need to be returned securely wrapped in a condition that is fit for resale with all supporting documents attached. Full refunds will only be issued if products are returned unopened and with all packaging and any other materials that were part of the original purchase.

    5. There is no warranty on consumables i.e. blank CD’s and DVD’s, cartridges and toners, cables, paper, batteries, etc.

    6. Should you receive a DOA (Dead on arrival) product or a faulty item, kindly let us know immediately and please enclose with it a note clearly stating the fault and when the problem arose so that we have some context to provide to the suppliers. In the unlikely event that a product sold by us is DOA (Dead on arrival) or becomes faulty within 7 days of the delivery date, we will arrange for a courier to collect the item from you and will cover the shipping costs both ways.

    7. Any returns outside of the 7-day return window are classified as warranty claims and are to be handled via the manufacturer warranty if applicable.

    8. Should no warranty exist for the product in question, Access Front IT or its suppliers cannot be held responsible in any way for the repairs or replacement of the product in question.

    9. In the event of any returned product having no fault, the cost of returning the product back to you will be for your own account.

    10. Access Front IT does not sell products on a trial basis. Customers are strongly advised to check the suitability and specifications of products before placing orders.

    Return Procedure & Preparing your products for a return:

    • Please notify Access Front IT via email: info@accessfrontit.co.za or phone us on 076 995 8036 within 24 hours of receiving your parcel but ideally the same day if possible, we will then gladly assist with your query regarding your goods and give instructions as to what must be done next to return the product in question.

     

    To ensure your request is processed as quickly as possible and has the best chance for a favourable outcome, you are responsible for the following when returning your products.

    • package your products safely and securely for protection during transit.
    • clearly mark your return reference number on the outside of the parcel, and
    • include all accessories and parts that were sold with the product including any paperwork provided.

     

    * Please note that we as a reseller are required to fill in an RMA/RMO Form (Return Merchandise Authorization) with suppliers before a return can be made. Please wait to hear from us before shipping your returned product to us or before we send a courier to collect your product.

    • Before you return the Goods to us, please carefully re-read the instructions and check that you have assembled parts correctly and complied with any provisions relating to the power supply, plugs and sockets or other hardware.
    • Products which are NOT defective or damaged or which you found to be unsuitable, can be returned to us within 7 (seven) days from the date of delivery, provided that the Products have not been opened and the packaging is in its original condition, and you are able to produce the original invoice/ credit card/ debit card slip as proof of purchase. You are then entitled to cancel the sale of the Products in terms of Section 44 of the ECT Act within 7 (seven) days after your receipt of the Products and to obtain a full purchase price refund, subject to being charged R0.00 in respect of return and handling charge to non-defective returns. Access Front IT can hold you liable for any damage caused to the Products whilst it is/was in your possession.
    • Should a product be damaged while being shipped back to our offices, Access Front IT will not be liable for the damages incurred. It is highly recommended to insure any items that you send to us.

     

    Limitation Of Liability for Use of Access Front IT’s Technical services: 

    Due care and measures will always be taken to protect your Data and Computer from harm, theft or damage. However, Access Front IT cannot be held liable for any loss of data, damage to property or any other liabilities that might arise from unforeseen variables such as old or faulty hardware or software, or any other unexpected variables causing possible damage or loss of data whilst making use of Access Front IT’s technical services. Access Front IT also provides a Remote Support service as is and cannot be held responsible for any damage or data loss that may occur whilst providing this service. It remains the client’s sole responsibility to ensure that they have adequate backup of all their data. Please ensure you have made a backup of your system before requesting any of our services. If you do not know how, please let us know in advance before we start any procedure and we will do it for you free of charge before any other service gets rendered.

    Access Front IT does not accept liability for loss or damage to any extra items, components and peripherals that may be booked in with warranty items that were not part of the return or warranty/refund procedure. This includes items such as cables, bags, software and installation disks, inks or cartridges, instruction manuals etc.

    Privacy Policy:

    • What information do we collect?
    • We collect information from you when you register on our site, place an order, subscribe to our newsletter, respond to a survey or fill out a form.
    • When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address or phone number. You may, however, visit our site anonymously
    • What do we use your information for?
    • Any of the information we collect from you may be used in one of the following ways:

     

    To personalize your experience

    (your information helps us to better respond to your individual needs)

    To improve our website

    (we continually strive to improve our website offerings based on the information and feedback we receive from you)

    To improve customer service

    (your information helps us to more effectively respond to your customer service requests and support needs)

    To process transactions

    Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.

    To administer a contest, promotion, survey or other site feature

    To send periodic emails

    The email address you provide for order processing will only be used to send you information and updates pertaining to your order.

    If you decide to opt-in to our mailing list, you will receive emails that may include company news, updates, related product or service information, specials, etc.

    Note: If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.

    How do we protect your information?

    We implement a variety of security measures to maintain the safety of your personal information when you place an order or access your personal information.

    Do we use cookies?

    Yes (Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enable the sites or service provider systems to recognize your browser and capture and remember certain information

    We use cookies to help us remember and process the items in your shopping cart, understand and save your preferences for future visits and compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future. We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business.

    If you prefer, you can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies via your browser settings. Like most websites, if you turn your cookies off, some of our services may not function properly. However, you can still place orders over the telephone or by contacting customer service.

    We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect our or others’ rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

    Third party links:

    Occasionally, at our discretion, we may include or offer third-party products or services on our website. These third-party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

    Children’s Online Privacy Protection Act Compliance:

    We are in compliance with the requirements of COPPA (Children’s Online Privacy Protection Act), and we do not collect any information from anyone under 18 years of age. Our website, products and services are all directed to people who are at least 18 years old or older. The Website is intended for users who are at least eighteen (18) years of age and who have the legal capacity to make their own decisions. Users who are minors cannot enter into a binding agreement. If you are a minor, you must have the permission of, and be directly supervised by, your parent or guardian and your parent or guardian must read and agree to the Terms and Conditions prior to you using the Website.

    Your Consent:

    By using our site, you consent to our privacy policy and terms & conditions stated on this website. We hope you enjoy the experience of shopping with us!