Contact us

Our Services

We provide a variety of services for all your IT needs.

Hardware & Software Sales

We offer top-quality IT Hardware and Software solutions, including PCs and specialized software, tailored to your specific needs. Our services include sales, installations, configurations, and maintenance plans, ensuring optimal performance. With reliable products and exceptional support, we help you thrive in the digital world. Trust us as your technology partner.​

Onsite & Offsite IT Support

We provide comprehensive Onsite and Offsite IT support to meet all your IT needs. Our expert team offers hands-on assistance at your location or our fully functional workshop for any Troubleshooting, Repairs and Installations. With quick response times and flexible solutions, we ensure your IT infrastructure runs optimally at all times.​

Remote Support

Remote IT Support provides quick, cost-effective solutions, resolving technical issues from anywhere without onsite visits. Our experienced technicians offer instant access to troubleshooting, software updates, and proactive system monitoring, all done remotely. This service ensures minimal disruption, saving you time and money, and keeps you running optimally, anytime, anywhere.

PC Maintenance

Our PC Maintenance services optimize your computer's performance by doing super clean cable management, removing dust, updating software, and resolving any issues before they become a bigger threat to your IT Infrastructure. We offer thorough diagnostics, preventative care, and tailored solutions to keep your system running optimally, ensuring longevity and reliability. Bring your PC to us for expert care and enhanced efficiency.

Hard Drive Backup & Recovery Solutions

Our Hard Drive Backup & Recovery Solutions provide expert data protection and recovery services. We offer thorough assessments, advanced recovery techniques, and partnerships with leading specialists in the field, to retrieve data from failed drives. With a "No Recovery, No Charge" policy and proactive backup options, we ensure your valuable information is secure and recoverable.

Custom PC Builds

We specialize in creating Custom PCs tailored to your exact needs, whether for gaming or office use. Share your requirements, and we'll guide you in selecting the best components, ensuring compatibility, performance, and reliability. Our expert assembly and testing guarantee your dream PC is built to perfection.

Upgrading of Notebooks & Desktop Systems

Is your Notebook or Desktop system slowing down over time? Let us assess and upgrade it with a faster SSD or additional memory to restore its performance. Our cost-effective solutions can revitalize your existing system, extending its life and enhancing speed and responsiveness without needing a full replacement.

FAQ

Until our online shop is operational, please get in touch with us via any of our contact methods and let us know what you are searching for and we’ll do our best to source the product for you from our suppliers.

This depends entirely on 3 things, when did you order, stock availability and where you live. We aim to deliver your parcels to you between 1 and 3 business days give or take once we have shipped your product, but further locations may take up to 4-5 days. Very remote locations may also take 1 or 2 days longer. We do our best from our side to speed things up where and if possible.

Don’t panic, kindly send us an email or call us with your order number and tracking number, and we will follow up with the Courier service to find out where your parcel is. You will also be provided with a tracking number to follow up with yourself.

Sure do! We have several years of experience fixing and building anything IT-related.

Send us a quote or link from another company for the product you’re looking for and we will try to match or beat the price given. In today’s competitive market this won’t always be possible, but we will try our best!

Yes, you can add to an order by calling or emailing us. We advise you to do this as soon as possible after your existing order is placed to avoid any delays or other variables coming into play.

All products sold by us come with a manufacturer’s warranty of at least 1 year or more. In some situations, products may have a warranty of less than or more than 1 year as well and must be taken to their respective vendors for warranty claims. We are unable to service these warranties at Access Front IT ourselves. We kindly ask that you remain patient during this process.

Yes, please note that limited insurance is included on orders when using Access Front IT’s Preferred courier service. It is advisable that the customer takes out additional insurance (making use of of 3rd Party insurance company) for the goods while in transit. 

Usually, it takes us 24 hours to 72 hours due to the fact we have to potentially source products from more than 1 supplier, and assemble and test all systems so that we can provide a quality-assured product. Sometimes we might need to backorder products from supplier’s branches in another province that our Cape Town suppliers don’t have in stock. in these circumstances, it will add some time to the build time due to the delay in shipping products from other provinces down to us in Cape Town. We generally don’t like to rush this procedure due to the fact that we would like to offer a tried and tested quality assured build. However, should time constraints be a factor then let us know and we will try to put priority to your build within reason.

Sales order reference number and proof of payment as well as proof of I.D. If someone is collecting on your behalf, a certified copy of the client’s I.D. & order number/invoice as well as a copy of the person’s collecting on your behalf.

Currently, we only accept upfront EFT transactions for any Items that we sell. For our Technical services that we offer, we accept EFT/COD. We also have Credit card facilities available onsite, should you wish to use such service.

All item return policies are solely dependent on the respective Supplier store policies where the item was purchased from and not made but Access Front IT in any shape or form. Warranty returns are honoured accordingly as they arise and to be dealt with situational through the warranty return process set out in our T&C’s